Help Desk Support

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Listing Info

Job Classification: Contract

Providing support for in house end users. This position is working on a team that encompasses 3 different shifts for 24 hour support. The group supports the following technologies: Windows XP, Microsoft Office, Active Directory password resets, Outlook, and also working with Alteris for ticketing and imaging. Their current team cannot handle the increased workload so they are looking to hire on additional members. It will be a mix of troubleshooting issues, upgrading existing applications and software tools to newer versions, migrating, and new installs. Our client has hundreds of applications and this person will need to be able to get up to speed quickly in any applications that they have not already worked with.

Specific Duties, Activities And Responsibilities

  • Answer incoming client and customer calls
  • Troubleshoot software and hardware issue via phone
  • Train end users in the use of equipment and software
  • Acquire and maintain expert knowledge of emerging desktop technologies and software applications
  • Fully document all cases in call tracking software and escalate to appropriate queue
  • Escalate support call to supervisor as necessary
  • Assume ownership of project-related tasks as needed or assigned

    Join TEKsystems® and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V

    • Requirements

    • WINDOWS XP, HELPDESK SUPPORT, TROUBLESHOOTING, DESKTOP PC SUPPORT


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