General Responsibilities
Primarily focused on front line customer contact. Perform and learn a variety of duties pertaining to cable television installation in customer's homes, from the tap to the television set. In addition to handling changes of service, additional outlet installation, disconnection of service, payment collection and any special requests customers may have in regard to installation. Basic troubleshooting from the tap to the customer premises equipment may also be performed.
Specific
Generate additional company revenue through effective sales techniques and by offering information about product options , sales campaigns and
Makes customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired
Performs new connects, reconnects, requested and non-pay disconnects; adds outlets; installs and/or removes converts; performs upgrades and downgrades of
Analyzes picture quality and judges acceptability of picture delivered following installation of cable
Manipulates connectors, fasteners and wire and uses hand
Uses customary CATV hand and power tools in performance of job
Completes appropriate paperwork functions as prescribed by system
Reads signal levels through use of field strength meter; adds and subtracts levels in installation problems; installs connectors on different types of drop cable; maintains proper clearances; installs tap-off
Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lifts and carries loads up to 75lbs (including line ladder); Works within limited confines, such as crawl
Properly uses, stores and maintains a VOM or DMM to check for “open' or “short' on line as well as AC and DC
Reads general drop system layouts from
Inform customers of FCC Rules and Company policies as they pertain to
Drives Company vehicles in performance of job duties; uses bucket
Performs other duties such as clean-up and salvage of wrecked out materials; provides general assistance to other employees as directed.Preferred
High school diploma or GED. Trade school
0 to 2 years
Valid driver's license; satisfactory driving
Ability to interpret and correctly fill out various work order forms provided by the
Ability to interact with customers and co-workers; ability to communicate
Good written and oral communication
Ability to work in all weather conditions and at various
Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required.
