Project Manager, e-Discovery Services

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Listing Info

  • Responsible for day to day management of client projects and tasks
  • Delivery of world class client service through exceptional communication skills, product and industry knowledge, effective expectation setting and passion for high performance
  • Develop strong relationships with clients and position Merrill for repeat business
  • Execution of project plans, managing projects to milestones, ensuring deliverables are met, etc
  • Responsible for taking a client from the end of the sales cycle and project kickoff through final production and case close
  • Execution of project tasks where appropriate and required including client communication and status reporting, managing review and production workflow, various custom reporting requirements and more
  • Develop, maintain and demonstrate subject matter expertise on Merrills service offerings and operational turnaround capabilities
  • Work effectively as a team member not only within their group, but across client service, operations and sales groups as well
  • Act with a daily sense of urgency for all client requests - email, phone, etc and discipline on internal administrative tasks such as time tracking, project updates, etc
  • Identify risks and escalate issues before they become major, client impacting issues

Requirements

  • Minimum of a Bachelor's Degree
  • 3 - 5+ years of experience in the e-discovery industry
  • Understanding of most aspects of the EDRM
  • Knowledge of litigation support terminology and various processing and review databases
  • Possess advanced communication and organizational skills
  • Experience managing e-discovery projects
  • Take charge mentality that enables the individual to manage many simultaneous projects, develop creative solutions and advocate for his or her clients
  • Strong understanding of contracts, pricing and service level commitments
  • Strong Microsoft Office skills for the purposes of internal and external communication, tracking and reporting
  • Place an extraordinary amount of value on teamwork, collaboration and knowledge sharing
  • Ability to do whatever it takes to exceed the expectations of clients and internal colleagues alike
  • Project management and project planning skills
  • Project Management certification and advanced degrees are a plus


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