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Client Support Specialist, e-Discovery Services
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Listing Info
- Develop and demonstrate subject matter expertise on Merrills products, service offerings, features and functionality and operational turnaround capabilities
- First line support for Merrills Hosted review platforms - phone / email
- Execute requests on demand from Client Service Teams and clients alike
- Setup of new client databases and internal systems during the Project Startup Process
- Follow standard operating procedures as determined by Manager and Leadership team
- Deliver world-class client service to all clients and other members of the Merrill service organization
- Work effectively as a team member across client service teams, operations and sales groups as well
- Perform work with a constant eye on quality - understanding the task at hand, completing the work thoroughly and presenting results and reports in a professional, easy to understand manner
- Act with a sense of professionalism in everything we do
- Potential to work on a flexible shift schedule that may include a weekend day or evening hours
Requirements
- Minimum of a Bachelor's Degree
- At least one year of experience in the e-discovery industry
- Knowledge of litigation support terminology and various processing and review databases
- Strong technical skills including ability to manipulate data and create reports within commonly used tools such as excel
- Possess excellent communication and organizational skills
- Place an extraordinary amount of value on teamwork and knowledge sharing
- Ability to do whatever it takes to exceed the expectations of clients and internal colleagues alike
