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Client Relationship Coordinator - Staffing
Support the Director of Strategic Accounts with Administrative functions. In addition, directly support our client with recruitment sourcing activities and management of contingent staffing processes.
Responsibilities/Duties Monitors Client requests for staffing to ensure that they clearly indicate key responsibilities, requirements, environmental conditions, compensation, etc.; utilizes defined operating procedures to demonstrate quality orientation, professionalism and capabilities; calculates bill and pay rates at appropriate levels, and utilizing guidelines as set forth in Client contract.
Creates and maintains all Associate, Client and work order computer files; responsible for consistent and timely input of Assignment and Supplier data into the appropriate technology. Experienced with Vendor Management Systems like Fieldglass a plus!
Communicate with Staffing Suppliers to ensure they have all the information they need to conduct candidate searches
Process on-boarding paperwork of payroll workers that will be employed through our company
Treats candidates, Staffing Suppliers and co-workers with dignity and respect.
Ensures candidates are appropriately pre-screened in accordance with Client standards (testing, interviewing, reference checks, etc.); ensures that Staffing Suppliers are thoroughly orienting individuals, where applicable, relative to Client's policies, procedures, etc.; ensures applicant records are coded appropriately and remain up to date.
Forwards applicant materials respecting any matters of confidentiality; follows-up with Client supervisory personnel and schedules interviews as appropriate; coordinates offers of temporary/regular employment as appropriate.
Communicate with client to ensure customer satisfaction with our onsite management services
Produces utilization, productivity and other reports for the Client end-user or Guidant Group Account Manager as requested; performs administrative support for Client end-user, as appropriate.
Carries out all responsibilities in an honest, ethical and professional manner.
Basic Qualifications Minimum of 3 years of Administrative experience supporting upper level management
Minimum of HS Diploma Required
Proficient in MS Office required
Additional Qualifications College Degree preferred
Professional communication abilities written, verbal and one-on-one
Direct client interfacing experience
Understanding of available labor market
Fieldglass experience a plus
Ability to analyze fairly complex data and develop sound recommendations and solutions
Able to communicate clearly, concisely and persuasively, via telephone, writing, one-on-one or in small groups
Excellent planning and organizing skills; able to “juggle” responsibilities effectively in a high volume, fast-paced service environment
Strong customer service skills and results orientation
Ability to interact effectively at all levels and across diverse cultures
Ability to be an effective team member and handle project leadership responsibility
Ability to adapt as the external environment and organization evolves
Confidence, maturity and interpersonal sensitivity