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Client Relationship Coordinator - Staffing

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General Purpose

Support the Director of Strategic Accounts with Administrative functions. In addition, directly support our client with recruitment sourcing activities and management of contingent staffing processes.

Responsibilities/Duties

  • Monitors Client requests for staffing to ensure that they clearly indicate key responsibilities, requirements, environmental conditions, compensation, etc.; utilizes defined operating procedures to demonstrate quality orientation, professionalism and capabilities; calculates bill and pay rates at appropriate levels, and utilizing guidelines as set forth in Client contract.
  • Creates and maintains all Associate, Client and work order computer files; responsible for consistent and timely input of Assignment and Supplier data into the appropriate technology. Experienced with Vendor Management Systems like Fieldglass a plus!
  • Communicate with Staffing Suppliers to ensure they have all the information they need to conduct candidate searches
  • Process on-boarding paperwork of payroll workers that will be employed through our company
  • Treats candidates, Staffing Suppliers and co-workers with dignity and respect.
  • Ensures candidates are appropriately pre-screened in accordance with Client standards (testing, interviewing, reference checks, etc.); ensures that Staffing Suppliers are thoroughly orienting individuals, where applicable, relative to Client's policies, procedures, etc.; ensures applicant records are coded appropriately and remain up to date.
  • Forwards applicant materials respecting any matters of confidentiality; follows-up with Client supervisory personnel and schedules interviews as appropriate; coordinates offers of temporary/regular employment as appropriate.
  • Communicate with client to ensure customer satisfaction with our onsite management services
  • Produces utilization, productivity and other reports for the Client end-user or Guidant Group Account Manager as requested; performs administrative support for Client end-user, as appropriate.
  • Carries out all responsibilities in an honest, ethical and professional manner.

    • Basic Qualifications

  • Minimum of 3 years of Administrative experience supporting upper level management
  • Minimum of HS Diploma Required
  • Proficient in MS Office required

    • Additional Qualifications

  • College Degree preferred
  • Professional communication abilities written, verbal and one-on-one
  • Direct client interfacing experience
  • Understanding of available labor market
  • Fieldglass experience a plus
  • Ability to analyze fairly complex data and develop sound recommendations and solutions
  • Able to communicate clearly, concisely and persuasively, via telephone, writing, one-on-one or in small groups
  • Excellent planning and organizing skills; able to “juggle” responsibilities effectively in a high volume, fast-paced service environment
  • Strong customer service skills and results orientation
  • Ability to interact effectively at all levels and across diverse cultures
  • Ability to be an effective team member and handle project leadership responsibility
  • Ability to adapt as the external environment and organization evolves
  • Confidence, maturity and interpersonal sensitivity


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