Listing Info

Aire Serv, an international full-service heating, air conditioning and indoor air quality franchise network, frequently has openings for managers, technicians, salespeople, administration staff and customer service representatives throughout the United States. Aire Serv offers their employees some of the highest pay and benefit packages in the industry. Complete training program, fast-track advancement and more.

Customer Service Representative

• Product & Customer Support
  
  
  • Troubleshooting logistical, basic product, and procedural issues
  • Collaboration with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication
• Phone support - taking inbound calls relating to customer inquiries and orders
• Sales Support -Purchase Order/Contract review; order processing; post sales follow up; customer and program engagement; coordination with Sales force
• Proactive Outbound Follow Up Communication
  
  
  • Ensure program compliance
  • Inside sales calls
• Lead qualification and follow up
• Customer Purchase Order Maintenance
• Quote Management
• Account Set Up & Management relating to:
  
  
  • Customer Relationship Management database maintenance
  • Coordinate with Sales force to enter appropriate account information
  • Return Materials Authorization for post-sale services
• Complete projects with little supervision and/or direction
• Other tasks as assigned

Requirements

• Associates degree required
• Minimum of 2 years’ experience in similar role supporting customers
• Inside sales experience preferred
• Ability and desire to succeed in a cross-functional working environment required
• Professional written and verbal communication skills are required to clearly convey ideas, information, and concepts
• Desire to grow with company