This QA Manager Role Has Two Areas Of Focus

Reporting to the Director of Operations, this QA Manager role has two areas of focus

• Operations QA (70 - 80%):
  
  
  
  • Manage the QA queue actively throughout the QA shifts (early morning through late evening and weekends).
  • Manage resource allocation actively and prioritize jobs in collaboration with the Team Leads and PMs.
  • Manage QA resource availability and do resource balancing as needed.
  • Hands on QA as needed.
  • Review and document existing processes for all types of jobs.
  • Incrementally improve internal QA processes to integrate additional job types, find efficiencies, and propagate changes across the team.
  • Conduct resource and volume analysis to identify shortage / excess as applicable.
  • Identify opportunities for improvement by reviewing issues log and implement changes.
  • Establish baseline metrics for the team and individuals; Implement and monitor an improvement plan for the QA Team.
  • Escalate conflicts, issues, and problems in a timely manner so they can be resolved without impacting the business.
  • Manage the ImageQC team and function.
  • Prepare weekly, monthly, quarterly and yearly reports for the QA department.
  
  

• Technical / Development QA (20 - 30%):
  
  
  
  • Attaining SME on all Development owned systems
  • Work with development team to establish standards for QA.
  • Prepare QC and UAT documentation based on requirements.
  • Perform hands-on QA as needed.
  • Manage resources as needed.
  
  

Essential Knowledge/Skills/Education

• Bachelor's Degree in related field, or equivalent work experience.
• Experience integrating testing tools into a manual environment (Selenium, Mercury)
• Strong analytical, problem solving skills and technical troubleshooting.
• Experience working with virtual environments
• Experience with software development lifecycle and agile development methodologies
• Experience testing products for both Web-based and client server with Web-based technologies (HTTP, XML)
• 3+ years of SQL experience (i.e.: Oracle, SQL Server, and MySQL).
• 3+ years' experience with source code control tools (i.e.: Subversion, TFS)
• Knowledge of performance and profiling testing
• Experience with test management and defect tracking tools (Quality Center, Jira, Bugzilla, BugTracker, etc.)
• Ability to oversee multiple tasks simultaneously and to prioritize appropriately.
• Ability to work well under pressure and meet tight deadlines.
• Available by phone or email when out of the office as needed.
• Excellent customer service skills.
• Ability to use independent judgment to make sound, justifiable decisions and take action insolving problems
• Ability to implement the best technology solutions to meet our clients' needs.
• Must be available to work extended hours, including evening and/or weekends as needed

A Plus

• At least two to three years of experience in the e-Discovery industry
• Experience with litigation support software such as: Concordance, Summation, IPRO, Ringtail, Kofax, UltraEdit and other standard EDD tools