MUST HAVE A CLEAN CRIMINAL BACKGROUND, CLEAN DRIVING RECORD, AND ABILITY TO PASS DRUG SCREEN. JOB SUMMARY Under minimal supervision installs, changes, repairs and disconnects Suddenlink Communications services. Performs basic troubleshooting at time of installation from tap to customer's electronic devices. Buries drops, locates lines and performs service audits. We are hiring for two shifts (10 hours/4days): Sunday thru Wednesday and Wednesday thru Saturday. ILLUSTRATIVE ACCOUNTABILITIES Provides quality internal and external customer service surrounding the Company values Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures Determines customer's current service levels; inquires about customer preferences and needs; recommends service upgrades or additional products Resolves or escalates customer complaints, as appropriate Plans daily route; requisitions equipment and supplies; stocks Company vehicle Meets scheduled appointment windows Completes work orders and other documentation on paper or by mobile computer Represents Company to collect payments and equipment; secures appropriate customer signatures Uses small hand tools, power tools, meters and other test equipment Maintains and secures Company truck and equipment Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required Performs other duties as assigned Position Requirements ESSENTIAL JOB FUNCTIONS Ability to communicate in person and by telephone Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires Hand and finger dexterity to carry and to use tools and equipment as necessary Ability to work while standing 50 - 70% of the time Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds) Ability to climb poles using gaffs, hooks and climbing belt as needed Ability to drive Company vehicle in a safe and responsible manner JOB QUALIFICATIONS High school diploma or equivalent Knowledge of basic mathematics and electronics Skill in using a Windows-based computer Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters) Ability to prioritize and organize effectively Ability to work independently and with others Ability to comply with all Company implemented safety procedures Appropriate valid drivers license and driving record within Company standards Bi-lingual proficiency preferred in some locations WORK EXPERIENCE Field service experience with cable, telecommunications or electronic equipment preferred Customer service and sales experience preferred WORKING CONDITIONS Work indoors in poorly ventilated areas such as attics during extreme heat Exposure to dust, dirt, noise, insects, cleaning solutions Work performed near power lines and electricity Work, including travel, outdoors in adverse weather conditions day or night