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Patient Services Representative I/II (SMF ISC - Full-time/Part-time)
Title: Patient Services Representative I/II (SMF ISC - Full-time/Part-time)
Location: Utah-Salt Lake City-Salt Lake City
Other Locations: Utah-Murray-Murray
The Patient Services Representative is the initial point of contact for external physicians and the public at large. The incumbent must possess exceptional public relations/customer service skills and be able to communicate with patients and physicians in an effective manner. Primary responsibilities are to identify the needs of the caller and execute a plan to meet the needs, from registration and scheduling to referral management.
A. Education High School degree or equivalent required
AA or BA degree in communication, business or healthcare administration, or liberal arts OR equivalent work experience in a service industry required
Medical coding and/or billing certification a plus
B. Experience/Knowledge/Skills Minimum of 1-3 years in a customer service business office setting, preferably in a medical specialty practice, with directly transferable skills required
Familiar with managed care, Medi-Cal, and Medicare eligibility, authorization and billing requirements a plus.
Must have demonstrated ability to work in a highly complex environment, able to communicate with clients (including patients, clinicians and physicians) effectively
Demonstrated ability to remain professional, even when working through difficult situations
Demonstrated ability to effectively research and resolve issues, including patient financial accounts, scheduling and registration
Must have a working knowledge of Microsoft Office programs, including Excel, Word, Access or similar programs.
Establishes a pleasant environment by using a pleasant tone of voice and maintaining composure at all times.