Guest Service Agent

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Guest Service Agent

Job Code: 19025
Division: Charlotte
Location: Charlotte, NC US
Travel Involved: None
Job Type: Full Time
Job Level: Experienced

Education

High school diploma or equivalent

Skills

Rooms ->PBX, Concierge, Front Office

Category: Customer Service,Front Desk,Rooms

Position Summary

The Search Stops Here! Begin a Rewarding Hospitality
Career with Omni Hotels & Resorts!The Omni
Charlotte is currently seeking an energetic, experienced Full
TimeGuest Service Agent.

/>Responsibilities Include:

  • To be thoroughly
acquainted with all check-in procedures and policies.
  • To be
    • thoroughly acquainted with all check-out procedures and policies.
    />*To be familiar with guest scenarios and follow-up on all guest
    requests and concerns.
    • To be familiar with all technical
    equipment as related to the Front Desk.
  • Perform PBX operator
    • responsibilities.
    • Fill in as Signature Lounge Concierge as
    needed.
  • To be familiar with all hotel facilities.
  • To be
    • familiar with general organization set-up.
    • To be familiar with
    the inter-relationship between the different departments.
  • To
    • be fully acquainted with the different points of interest in the
    Charlotte area.
    • Answering in-coming and internal hotel calls,
    forwarding guests to the proper areas.
  • Logging all guest and
    • associate requests into the hotel computerized tracking system.
    />*Logging, tracking and completing guest wake-up calls.
    />*Perform any other duties assigned by the Front Office Management

    • Be pleasant, smile and greet all guests, using surnames when
    obtained
  • Be actively engaged with our guests and deliver
    • memorable guest experiences
    • Create unique, personalized WOW
    moments at every opportunity

    Requirements Include

    • Previous customer/guest service experience; hotel
    experience is preferred
  • Previous experience in high customer
    • contact environment; with previous experience answering customer
    questions and handling customer concerns.
    • Previous cash
    handling experience
  • Must possess
    • the ability to multi-task in a busy environment, follow through
    successfully on guest requests, ensure guest satisfaction, and work
    as a team player.
    • Must be service and detail oriented;
    possessing a friendly approachable demeanor and strong
    problem-solving skills.
    • Excellent communication and presentation
    skills
  • Proven phone etiquette skills
  • Prefer high school diploma or equivalent
  • The ability to stand
    • and / or walk for long periods of time and lift/push/pull up to 30
    lbs.
    • Be able to work a
    flexible schedule, including nights, weekends and
    holidays


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