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Director Operations: Saint Luke's Physician Specialists (Plaza)
Posted Date: 14-May-2013Address: 4401 Wornall RoadPostal Code: 64111Shift Type: Full-timeDescription The Director Operations for Saint Luke's Physician Specialists (SLPS) assumes accountability for the overall planning, coordination and delivery of services within areas of responsibility. Working collaboratively with the physician leadership, assumes a leadership role in planning, developing and implementing programs and services, which support the mission, vision and strategic direction of surgical services. Major area of responsibility includes competencies in business operations, financial management, human resources management, organizational governance, patient care systems, quality management, and risk management. Models skills in negotiation, critical thinking and team building.Collaborates with employees and physicians at all levels of the organization to achieve Saint Luke’s Hospital and System goalsPlease Update Foster a healthy environment of care creating a sense of shared purpose and meaning among employees. Ensure that all persons in areas of responsibility are competent, provided with opportunities for orientation, training and professional development, and have appropriate resources to meet position expectations. Assume a leadership role in performance improvement activities: Continuously strives to improve processes and services for the customers Saint Luke’s Hospital serves. Plan, develop and implement policies, procedures and programs which are consistent with Saint Luke’s Hospital and the System’s mission, vision and strategic direction Maintain the patient and his/her family as the center of focus in all service delivery decisions. Review and communicate customer satisfaction results to employees and physicians. Accountable to develop action plans to continually improve customer service. Role models continuous learning, mentoring employees in leadership, financial and human relation skills as applicable to their role Continuous Learning: Role models continuous learning and encourages others to do the same Develop, implement, monitor and maintain accountability for results of business plans, capital and operating budgets for areas of responsibility. Remains current on business trends and billing strategies for the surgical product line. Communicates this throughout the surgical team / physicians, administration, accounting and Collaborate with staff, physicians/other disciplines in identifying and implementing cost reduction initiatives. Maximize employee productivity through the development and maintenance of staffing plans appropriate for the level of services provided Requirements 5+ years progressive physician practice management experience. Bachelor's degree required. Masters degree preferred. PI61185224