Trainer - Jonesboro, AR
Are you looking for a work environment that is growing, thrivingand has a passion for people' Do you want a career that will take youplaces and give you new experiences' Are success, personal growth and funon your list of must haves?
If you've answered yes to these questions, apply to join StarTek—Aglobal leader in the Business Process Outsourcing industry! We are ableto deliver award-winning quality results through our people, processes, andpassion. When you succeed, we succeed. We take the time to look forindividuals who have a heart for customer service, a promise of employeecontribution, and the potential to grow with our company.
It's not WHAT we do that makes StarTek different; but rather, HOWwe do it.
Essential Duties & Frequency Performed
trainees from Foundations Skills all the way through Product specific training. Supervises Academy Bay or production
agents if necessary.
Monitors, evaluates and reports on progress of Trainees to appropriate management.
Prepares and submits daily training report to Training and Quality Manager and other appropriate managers/team leaders.
Other duties as assigned.
Responsibility & Decision Making Authority
Normally receives detailed instructions on routine work and detailed instructions on new assignments. Work assignments are moderately complex in nature where judgment is required in resolving problems and making recommendations. Applies knowledge of the job, and company policies and principles to complete a wide range of tasks.
Work is performed under general supervision of the Training & Quality Manager.
Complete understanding of the general and technical aspects of Training.
Skills & Abilities
High school diploma, GED required. Associate's Degree (AA) from a two (2) year college or university or equivalent combination of education and experience is required.
Three Six (6) months prior experience in a call center environment is required.
Personal computers/video display terminal (including mouse, external hard drives, etc.), printers, scanners, copiers, facsimile, telephones and other commonly used office accessories/equipment. Equipment requires involved set-up, adjustments and operational procedures (e.g. word processing equipment, personal computers, scanners and digital copier/printer).
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Talking - Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to others accurately, loudly or quickly.
Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
Repetitive Motions - Making substantial movements (motions) of the wrist, hands, and/or fingers.
Visual - The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing figures; transcribing; viewing a computer terminal; and/or extensive reading.
Training Manager or Training & Quality Manager I, II or SR