Customer Support

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Listing Info

ABOUT OUR ORGANIZATION.

Founded in 1998, StreamSend offers a comprehensive range of design, development, support services and the StreamSend email marketing system. Profitable since its inception, StreamSend has grown every year by applying the simple premise of giving the customer what he or she wants. At StreamSend, "we make your online venture a success." www.streamsend.com

POSITION DETAILS.

StreamSend, Inc is looking for a highly motivated, responsible and creative individual, a thinker and a do-er for customer service and basic technical support. This is an entry-level position. Only one position is open at this moment. This is also a local position and applicant must be able to work locally in the main office (Zip: 95814). This is a full time, salaried staff position (W2) with benefits (paid vacation, health insurance, etc).

Job Description.

You will be handling customer inquiries over the phone. You will be doing mostly customer service, and some basic technical support.

Daily Duties Involve (but Not Limited To)

  • You will login to our support ticket system and answer/reply to support tickets or pre-sales questions.
  • You will answer support and pre-sales phone calls
  • You will handle billing issues such as taking payments, processing refunds, and emailing invoices.
  • You will be troubleshooting minor HTML issues such as text formatting problems and correcting image paths.

    • Responsibilities

    • Professional interaction with customers via e-mail and over the phone
    • Reproduce reported issues in test environments
    • Maintain issue-tracking system with current issues
    • Testing new releases
    • Helping maintain client knowledgebase

    Requirements

    • Excellent command of written and spoken English
    • Be courteous and patient with clients
    • Attention to detail
    • Outstanding organization skills
    • Be able to multi-task in a dynamic organization
    • Basic knowledge of HTML

    The work is challenging and rewarding, meaning you will learn something new every day. The work flow is inconsistent, so the ability to adapt to busy as well as slow times is required. A team work environment is encouraged and rewarded.

    Think you are the right person? Then it's your chance to join our fast growing company and to work with a great team of people. No phone calls please. StreamSend, is an equal opportunity employer, committed to a diverse workforce.


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