Title: Night Auditor
Location: United States-Alaska-Anchorage
Job Number: 1200003068
CHENEGA COMMERCIAL HOLDINGS, LLC.
Company Job Title:Night Auditor
Chenega Job Title:Front Desk
Location: Rodeway Inn
Reports To:Assistant General Manager
FLSA Status:Regular, Full Time, Hourly, Non-Exempt
Job CodeH1R2013 Night Auditor CCH Voyager Anchorage AK
This position is responsible for entering and confirming hotel reservations, assisting the guest during check-in and check-out, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, and presenting statements to and collecting payments from hotel guests. This position requires the Night Auditor to stand for a shift of eight or more hours; usually between the hours of 10:00PM and 8:00AM.
This position is responsible for posting all daily room and outstanding charges, balancing all revenue totals of cash and credits against the revenue report, preparing credit card/debit card summaries and posting to ledger account.
This position is also responsible for providing assistance to the guest during their stay at the hotel, by either providing directions, information, recommending restaurants, local points of interest, and answering questions about the state of Alaska and city of Anchorage. The Night Auditor must be flexible to work varying shifts including weekends, holidays, and/or evenings.
Essential Duties and ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
- Greet, register, and assign rooms to guests of the hotel.
- Verify customer credit, and establish payment.
- Compute invoices, collect payments, and make change for guests.
- Issue room keys and escort instructions to bell staff.
- Post charges, such as those for rooms, food, telephone calls, and incidental charges.
- Contact housekeeping or maintenance staff when guests report problems and follow through to insure that the issue has been resolved to the guest's satisfaction.
- Close and reset credit card system; update no shows; run final night audit and associated reports.
- Communicate with other departments as needed via telephone and two-way radio
- Other duties as assigned
This position does not have any supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
High school or Equivalent, Certification/Diploma; Prior hotel or customer service experience preferred.
Reservation software or proven aptitude and familiarity with computers and computer software in general. Familiarity with Microsoft Office products desirable. Ability to type a minimum of 25 words per minute.
An Individual Should Demonstrate The Following Competencies
Competencies- To perform the job successfully, an individual should demonstrate the following competencies
Problem Solving- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information in fluent English.
Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Strategic Thinking- Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Planning/Organizing- Prioritize and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Innovation- Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Qualifications -To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills -Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public in fluent English.
Mathematical Skills -Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.
Physical Demands -The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Work Environment -The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.
Chenega Corporation is an EOE. AA/M/F/D/V. Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program.