Field Service Technician

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Listing Info

Title: Field Service Technician
Location: United States-Washington-Seattle
Job Number: 1200001943
CTSC,
LLC

Company Job Title

Field

Clearance

Background
Check

Location:

Prepared Date

07/16/12

Approved Date

07/16/12

Summary

The successful candidate is responsible for
corrective, preventative and excepted maintenance of scanning & screening
equipment at CONUS and OCONUS airport sites. All assigned tasks are executed
with the complete understanding of the policies, procedures, standards and
goals of the organization. The
successful candidate is knowledgeable in all aspects of diagnostics, repair and
maintenance of electro-mechanical equipment. Must possess a working knowledge
of various National standards, codes, and troubleshooting practices for a wide
range of crafts, trades and disciplines.

Essential Duties And Responsibilities

Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions
of this position

Perform preventive and corrective maintenance

on OEM equipment.

Must be able to install, terminate, and calibrate field devices,

sensors and communications infrastructure

Serve as primary contact for interface with end-users at airport

locations throughout assigned area.

Documentation and reporting of labor for all activities performed

to CMMS and time & expense systems.

Review and monitor daily work and all open issues.
Respond promptly to all service calls and requests.
Serve as primary point of contact for upgrade, retrofit and

GFM/OEM parts logistics programs and processes.

Interface with customer to provide quality service and feedback on

problem evaluation and resolution.

Maintain accountability for specialty tools and test equipment.
Serve as a resource and mentor to other technicians
Document service calls in CMMS system
Provide status reports to management.
Review and monitor daily work and all open issues.
Represents the organization as a prime external contact at

assigned airport locations.

Other duties as assigned.

Supervisory Responsibilities

None

Minimum Qualifications

To perform this job successfully,
an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or
ability required.

The successful candidate must be
able to pass a drug screening examination, possess a valid driver's license as
well as obtain and maintain a TSA Suitability Clearance and Airport badge.

This position requires up to 90%
travel primarily in the Continental United States (CONUS) and Outside the
Continental United States (OCONUS).

Additional Considerations

Sitting

is minimal.

There

is prolonged exposure to X-ray equipment.

Must

possess a valid driver's license with good driving record.

Must

have vehicle insurance.

Travel,

overtime and work hours other than Monday-Friday required.

Individual

should possess excellent communications skills and have a strong
orientation for customer focus and teamwork.

Knowledge

and familiarity of area airports is preferred.

OEM

maintenance certification on Rapiscan Scanning & Screening detection equipment
is a plus.

Education and/or Experience

Associates degree or 1-2 years of vocational
technical training preferred. HS diploma or equivalent required. A minimum of 5
years' experience directly involved in troubleshooting and repair of electro-
mechanical and or electrical equipment or devices. Requirements may also

Include

Knowledge of the principles of electricity,

electronics, complex and highly integrated electronic systems;

Knowledge and ability to interpret and work

with OEM service manuals and work instruction.

Technical experience in the repair and

maintenance of electro-mechanical equipment.

Computer Skills

Proficiency with Microsoft Office Suite required.

Certificates, Licenses, Registrations, Clearance

Able to obtain and maintain a TSA
Suitability Clearance and Airport badge.

Competencies- To perform the job

Successfully, An Individual Should Demonstrate The Following Competencies

Problem Solving- Identifies and resolves problems in a timely
manner; Gathers and analyzes information skillfully; Develops alternative solutions;
Works well in group problem solving situations; Uses reason even when dealing
with emotional topics.

Written Communication- Writes clearly and informatively; Edits
work for spelling and grammar; Varies writing style to meet needs; Presents
numerical data effectively; Able to read and interpret written information.

Diversity- Demonstrates knowledge of EEO policy; Shows respect and
sensitivity for cultural differences; Educates others on the value of
diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics- Treats people with respect; Keeps commitments; Inspires
the trust of others; Works with integrity and ethically; Upholds organizational
values.

Strategic Thinking- Develops strategies to achieve organizational
goals; Understands organization's strengths & weaknesses; Analyzes market
and competition; Identifies external threats and opportunities; Adapts strategy
to changing conditions.

Planning/Organizing- Prioritize and plans work activities; Uses
time efficiently; Plans for additional resources; Sets goals and objectives;
Organizes or schedules other people and their tasks; Develops realistic action
plans.

Professionalism- Approaches others in a tactful manner; Reacts
well under pressure; Treats others with respect and consideration regardless of
their status or position; Accepts responsibility for own actions; Follows
through on commitments.

Innovation- Displays original thinking and creativity; Meets
challenges with resourcefulness; Generates suggestions for improving work;
Develops innovative approaches and ideas; Presents ideas and information in a
manner that gets others' attention.

Qualifications -To Perform This Job Successfully, An Individual

must be able to perform each essential duty satisfactorily. The requirements
listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

Language Skills -Ability to read, analyze,
and interpret general business periodicals, professional journals, technical
procedures, or governmental regulations.
Ability to write reports, proposals, business correspondence, and
procedure manuals. Ability to
effectively present information and respond to questions from groups of
managers, clients, customers, and the general public.

Mathematical Skills -Ability to apply
concepts such as fractions, percentages, ratios, and proportions to practical
situations.

Reasoning Ability- Ability to define
problems, collect data, establish facts, and draw valid conclusions. Ability to
question activities and issues in all functional areas and make sound business
decisions based on that data.

Physical Demands -The physical demands
described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.

While performing the duties of
this Job, the employee is regularly required to sit and talk or hear. The
employee is frequently required to walk; use hands to finger, handle, or feel
and reach with hands and arms. The employee is occasionally required to stand;
climb or balance and stoop, kneel, crouch, or crawl. The employee must
occasionally lift and/or move up to 25 pounds. Specific vision abilities
required by this job include close vision.

Work Environment -The work environment characteristics described
here are representative of those an emp