Premier Field Engineer
Premier Field Engineering
Enjoy being where the action is? Then this is the position for you!
The purpose of the Premier Field Engineer (PFE) position is to provide Microsoft customers with reliable technical solutions to the complex integration problems associated with business solutions built on the Microsoft platform. The PFE Team supports a diverse variety of technical solutions built with Microsoft technology and products Typical tasks performed in this role include specific problem isolation and correction, user and kernel mode debugging, conducting application design and supportability reviews, performance tuning, application stability consulting/troubleshooting, code reviews, and porting/migration assistance, configuration management, pre-rollout testing and general development consulting. The prospective PFE candidate should draw upon all resources at Microsoft, to advise and consult on the use of Microsoft technologies to avoid such problems in the future.
Primary responsibilities include providing technical and creative solutions for service delivery by visiting customer problems sites, while ensuring customer satisfaction with Microsoft SQL, Networking, BackOffice and Desktop software. The successful candidate will be capable of performing on-site support of on-going support activities including but not limited to Premier Support, supportability content development, and escalation team support.
The Rapid Response Engineer acts as the customer-visible point of escalation and resolution for Premier Support and provides advanced technical support to corporate customers and end users for complex products, including highly escalated issues. Provides support in-person at the customer's place of business, as well as via telephone, written correspondence, and electronic media.
Expert level knowledge in at least one of the following areas is required:
Database - SQL 7.0/2000/2005/2008, Troubleshooting, Disaster Recovery, File Replication, Performance Tuning, Security, Day-to-day support/administration
Infrastructure/Management Technologies -
Messaging – Exchange 2000/2003/2007, LDAP, OWA, Clustering, ADC, LCS
OS and Directory – Windows 2000/2003/Vista, Directory Services, Active Directory, AD/AM, MIIS, Dfs, Virtual Server, ADFS
Developer Technologies - .NET Framework, .NET Compact Framework, Web Services, XML, ASP.NET, ADO.NET, WCF, WPF, WWF, InfoPath, Visual Studio.NET
Information Worker and Collaboration – Sharepoint Portal Server (SPS)/MOSS 2007, Windows SharePoint Server (WSS), Content Manager Server (CMS), Groove, IIS, Office
Enterprise Application Integration – BizTalk, HIS, Windows Workflow Foundation, Commerce Server
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