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Responsible for alarm surveillance, event management and Tier 1 troubleshooting support.
CDMA Network Monitoring Service Assurance Tier I support for block/drop KPI metrics. Basic telecom experience, able to multi-task, flexible work hours, this is shift work; nice to have would RF, CDMA or telecom tech background.
Successful applicants will have the ability to perform effectively in a stressful operational environment, will be enthusiastic, and display an aptitude for learning.
24x7 operation, each technician is required and be willing to work any shift (Days, Evenings, or Midnights including holidays and at least one weekend day or night).
Act as liaison between the Vendor, and internal or external organizations to ensure timely transition of fix and maintenance activities for Service Assurance organizations.

Remote corrective actions supporting such as:
- Monitor all functions around the network
- Responsible for alarm surveillance, event management and Tier 1 troubleshooting support.
- Interface/work with repair/restoration of cell site equipment to include power and telco
- Assist field technicians in maintenance of cell site equipment
Trouble shoot software and hardware issues
Successful applicants will have the ability to perform effectively in a stressful operational environment, will be enthusiastic, and display an aptitude for learning. Essential: Because we are a 24x7 operation, each technician is required to work five 8 hour days each week and be willing to work any shift (Days, Evenings, or Midnights).
Perform scheduled maintenance that could include software updates and off hours testing.
Issue outage reports, trouble tickets, and dispatch market personnel as required

2 year college degree or equivalent working telecommunications/network experience
- Cell site experience, Lucent 5E/ECP or Nortel MTX/CMS, Surveillance and monitoring systems experience and Wireless NOC experience.
Must be able to multi-task

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