AT&T Full Time Bilingual Preferred Finance Representative - Hobbs, NM

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Listing Info

Ensure positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/recordkeeping, assists in the adherence to store merchandising standards, and the safety and security requirements in the store. The finance rep position is a predominantly a task oriented/driven position and requires a high level of effective time management skills, organization, ability to multi-task, a professional level of communication to your peers and management, and the ability to work in a fast paced team environment. Operate various internal tools and systems, terminal consoles and peripheral devices, and maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. Act as the operational liaison between agents, vendors, customers and various AT&T departments. Perform other operational duties as assigned by management. May sell all products and services offered by the company.

Roles & Responsibilities

Store Operations

Inventory management – including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies

Perform operational tasks to maintain audit-ready status in store at all times

Prepare bank deposits

Balance POS drawer

Process and prepare paperwork for recordkeeping and report generation

Work in conjunction with management for all monthly counts, reporting, and providing documentation for operational coaching opportunities for management follow up

Coordinate with management any customer credit/refund concerns

Responsible for adherence to the iPOG, managing store resets and upholding merchandising standards

Instill a sense of pride and ownership in store appearance – understand that the store is the face of AT&T to every customer

Customer Experience with Internal and External Customers

Full understanding, acceptance and execution of AT&T's “Our Retail Promise”:

Participate with store management in role plays, knowledge transfers, and sharing operational best practices on a regular basis to demonstrate “what right looks like” for store employees

Attend weekly personnel training/educational sessions

Escalate appropriately any operational issues or variances.

Employee Knowledge And Development

Consistently adhere to the Code of Business Conduct and Our Retail Promise

Understand operational compliance of back office processes, procedures and policies including Audit processes and procedures

Maintain diligent knowledge and communication process of all updates/changes to operational policies and procedures

Collaborates with peers to ensure best practices are shared and implemented

Minimum Requirements

Perform The Following With Reasonable Accommodation

Work flexible hours (including evenings, weekends and holidays)

Stand for long periods of time

Ability to lift up to 25 pounds

Operate a personal computer, wireless equipment, copier and fax

Work in other locations as the needs of the business dictate what may be required

May be required to wear a uniform or company apparel as designated by management

Preferred Qualifications

Associate Degree

1+ years of relevant work experience

Telecommunications industry knowledge

Excellent interpersonal, verbal and written communication skills, and attention to detail

Strong working knowledge of computer systems/software and computerized billing

Strong customer service skills

Thorough research skills

Ability to interface with customers in both English and Spanish required.

Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.

AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V