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3rd shift HOME BASED SERVICING - Customer Care Professional
Title: 3rd shift HOME BASED SERVICING - Customer Care Professional
Location: United States
Become a member of one of the world's most respected service brands and enter a world of opportunity! If you are passionate about customer service and interested in working for a world-class leader, we invite you to apply today for our Home Based Service (HBS) opportunity.
As a 3rd shift Home Based Service, Customer Care Professional, through our unique servicing philosophy, Relationship Care®, you will view every interaction with a customer as an opportunity to add value and deepen the relationship. American Express Customer Care Professionals serve as the face of our brand by delivering extraordinary customer care through relationship building.
In this opportunity, you will ensure extraordinary customer service by promptly and accurately responding to phone calls from existing customers, making it easy for them to do business with us, recognizing their value to us and solving their issues. As a Customer Care Professional, you add incremental value on each and every interaction with a stated outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to the Card member, reinforcing benefits including cross selling relevant products and services.
At American Express, we invest in you! Recognized as one of the world's most admired companies", you can earn an average of $15.73 per hour or more based upon prior work experience and performance on the job as an American Express Home Based Customer Care Professional. Our top performers earn over $20 per hour (rate includes base salary plus incentive dollars)!! Employees enjoy a generous benefits package, retirement programs, along with comprehensive medical, dental and vision plans. Paid training in the comfort of your home (100% attendance required). Additionally, our career path planning and continuing education will help you achieve your professional goals.
Responsibilities Include, But Are Not Limited To
We Are Seeking Candidates Who Are Flexible To Service Our Cardmembers In An Operating Environment Open 24 Hours Per Day 7 Days Per Week
We are seeking candidates who are flexible to service our Cardmembers in an operating environment open 24 hours per day 7 days per week
Training schedule will be: Monday - Friday 3pm-11:30pm ET
3rd shift work schedule will be 11:00pm-7:30am ET and may adjust due to business need
Our Customer Care Professionalsare responsible for obtaining and having systems in place prior to start deadline:
Locations we are currently hiring in:
Alabama , Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming