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Customer Service Trainee
Requisition Number 13-0403
Post Date 3/29/2013
Description This position is for a newly hired/transferred employee into the Customer Service Department. The employee must successfully complete the Customer Service training program. This includes satisfactory attendance, demonstrated comprehension of the materials covered and adherence to company policies and procedures. Upon completion of training program; resolves customer inquiries via telephone regarding plan benefits, claim payments and denials, and eligibility in accordance with custom designed benefit plans.
Requirements . Associate's degree in Business Administration or related field or equivalent combination of relevant education and experience in dealing with the public in a customer service oriented capacity.
Must be able to function for long periods of time sitting at a desk using a keyboard.
Will need the ability to use a headset to listen to customer conversations.
In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.