Crystal Inn is a unique, independent hotel chain that has expanded to eleven locations in five states. The first Crystal Inn opened in downtown Salt Lake City in 1994. Many naysayers believed that its founder and owner Crystal Maggelet did not understand what is important to travelers. But the popularity of Crystal Inn's brand of hospitality is evidenced by its success and growth. Crystal champions the staff and leadership in her hotels for their dedication to "delight every guest, everyday, one at a time." That mission statement underscores Crystal's high expectations.